Help Manual


Sigma Magic Help Version 15



The Feedback menu can be used to provide feedback to the company on the Sigma Magic Software. To provide feedback, click on the Feedback button that is available on the main menu of the Sigma Magic toolbar. In addition, the software may periodically remind you to provide feedback in case the user has not provided feedback. Submitting feedback on the software should take just a few minutes as there are only 2 questions. We encourage all users to provide feedback. If you are happy with the software, we would love to hear your feedback. If you are not happy with the software, we would like to hear from you as well. We take your feedback very seriously and look into all issues that are brought to our notice to further improve the software.

The Feedback dialog box can be opened by clicking on the Feedback button in the Miscellaneous menu located on the main screen. main menu


An example screenshot of the Feedback menu is shown in the figure below. Feedback
Overall Rating: You can provide an overall rating for the software on a 10-point scale (0 being Poor and 10 being Excellent). This rating should include your entire experience with the software such as features, cost of ownership, bugs encountered, ease of use etc. As a general guideline, use a rating of 8-10 if you are happy with the software, a rating of 6-7 if you are neutral (neither happy or sad) and a rating from 0-5 if you are not happy with the software.
Comments: Enter brief comments that explains your rating score you have provided. If you have provided a higher rating, please explain your reason for providing a high rating. If you have provided a lower rating, please explain the reason for the low rating. Note that providing feedback comments is mandatory, as this will better help us understand your rating.
Remind me later: Do note that if the software asks you for feedback, you can delay providing the feedback any number of times by clicking on "Remind me Later" button but the software may keep reminding you regularly. Hence, you can get rid of this by submitting the feedback. Note that once you provide your feedback for a given version of the software, it should not ask you again for the feedback for that version.
Help: If you need help on how to submit feedback, you can click on the help button. The page that you are viewing now will be displayed.
Submit Feedback: You can click on the Submit Feedback button to submit your feedback to us. Note that you will need to be connected to the Internet in order to submit your feedback. In addition, you should have filled out both the rating and comments section before you can submit your feedback to us.
Note that you can submit feedback to us any number of times. We appreciate your feedback and thank you for taking the time to write to us.