Help Manual

Contents






Sigma Magic Help Version 17

License Manager

Overview

The License Manager helps manage the license for your Sigma Magic software. The License Manager dialog box can be opened by clicking the License button in the Miscellaneous menu on the main screen. main menu

Usage

Below is a sample screenshot of the license manager menu. When your license is not activated, you will see license details like the one in the image below. license 1
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License Key: You need to enter the key provided to you in this field. A license key is typically a 16-character number separated by a dash, such as 1234-5678-1254-7895. However, it can be any length as determined by the company. Note that if a previous license key is already active, you cannot enter a new one unless you deactivate the old one. The license key field is locked when the old license key is activated.
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Activate Key: After you enter the license key, click on the Activate Key to update the license key in the system. Note that Internet access is required to activate the license key (in general). If the software cannot connect to the Internet, the license key may not be activated unless you have been provided a key that does not require validation using the Internet. The software will check if the license key is valid on the server and then activate the license if it is a valid license key. If the license key is invalid, it will report an error, and your license key is not activated.
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Status Color: If the license is active, then the status color of the bar on the left will be green. If the license is invalid or not yet activated, the status color of the bar on the left is red.
Your license details will appear once the license is activated, as shown in the image below. license 2
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License Key: You need to enter the key provided to you in this field. A license key is typically a 16-character number separated by a dash, such as 1234-5678-1254-7895. However, it can be any length as determined by the company. Note that if a previous license key is already active, you cannot enter a new one unless you deactivate the old one. The license key field is locked when the old license key is activated.
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Activate Key: After you enter the license key, click on the Activate Key to update the license key in the system. Note that Internet access is required to activate the license key (in general). If the software cannot connect to the Internet, the license key may not be activated unless you have been provided a key that does not require validation using the Internet. The software will check if the license key is valid on the server and then activate the license if it is a valid license key. If the license key is invalid, it will report an error, and your license key is not activated.
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Machine Key: The machine key is a unique key that is attached to your computer. Each computer will have its unique key.
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License Status: The license status contains information about whether your license key is valid. If the current status says Valid, the full software functionality is enabled, and you can use all its features. This field will also specify the type of license you have entered on your computer.
OptionDescription
Valid for Trial Use This license is only provided for trial use to verify the functionality of the software for a limited time. It may not be used for commercial purposes. This license is node-locked to the computer on which it is installed. The typical duration of the license is one month.
Valid for Academic UseThis license is provided to students and faculty members for academic research purposes and may not be used for commercial purposes. This license is node-locked to the computer on which it is installed.
Valid for Business Use (S)This license is the standard license for business users and is valid for commercial usage. This is a single computer license and is node-locked to the computer on which it is installed.
Valid for Business Use (M)This license is for business users and is valid for commercial usage. This is a multiple-computer shared license key for multi-computer usage.
Invalid VersionThis license key was issued for an older version of the software, and the license is no longer active for the version that you have installed.
Invalid ModulesThis license key was issued for specific modules within Sigma Magic software, and you have tried to access a module for which you have not purchased the license.
Expired KeyThis license key was issued with a date that has since passed, and hence your software is no longer active.
Invalid ComputerThis license key was issued for a different computer, and hence, this license is not active on the computer on which it is currently being installed.
Invalid KeyThis license key has not been issued by the company, or the user may have mistyped the license key while entering the license key in the computer.
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Allowed Modules: The allowed modules show which tools you can use per your purchased license. The following options are available:
OptionDescription
All Templates This license is valid for all the available templates.
A TemplatesThis license allows the Analytics templates.
C TemplatesThis license allows the Change Management templates.
G TemplatesThis license allows the Graphs templates.
L TemplatesThis license allows the Lean templates.
P TemplatesThis license allows the Projects templates.
S TemplatesThis license allows the Stats templates.
Note that the options may be combined as well. For example, PS Templates implies the license allows both the Projects and Stats templates. Any combination of the letters is possible.
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License Expiry: This field contains the date that the license expires on your computer. If the license has no expiry date (such as a perpetual license), this field will show as "None."
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Support Expiry: This field contains the expiry date of your E-support maintenance contract. Typically, E-Support is provided for free for the first year of purchasing your license. After the first year, you must purchase an extension to continue receiving E-support.
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Status Color: If the license is active, then the status color of the bar on the left will be green. If the license is invalid or not yet activated, the status color of the bar on the left is red.
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Help Button: Click on the help button to open the help topic for this section.
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Close Button: Click on the close button to close the license manager.

FAQ

This section contains some frequently asked questions. If you have other questions about this module, please get in touch with technical support.
How do I upgrade from temporary to permanent licenses?
You can place a request on our website to purchase the license key. Your license key will be emailed immediately once you enter the requested details and pay.
My license status shows Invalid Date even though I have a valid license key?
Some licenses rely on the date to determine if your license is valid. The software must have Internet access available to check if the system dates are accurate. If the software cannot contact our servers to check the system date, the License Manager may show the status as Invalid Date. To fix this issue, you will need to enable Internet access and then click on Compute Outputs or the Validate Key button to reactivate the license key.
I entered a license key, but it is still not showing full functionality.
Ensure you are connected to the Internet when you validate the license key. If the software has any concerns, it may check with our server to validate the license key. The software uses the same proxy settings as Internet Explorer. So, if Internet Explorer can connect to the Internet, then the software should also be able to connect. Please contact the help desk for more details if you cannot activate the license.
What are possible reasons for not being able to activate the license key online?
Some of the possible reasons for not being able to activate the license key online are:
  • The computer is not able to connect to our server.
  • Make sure you have set up the proxy settings correctly on Internet Explorer.
  • The Computer server that validates the license key may be down.
  • You may not have the TLS1.2 turned on within Internet Explorer
  • You may not have the MSXML libraries installed on your computer.



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