When you run an analysis, you may encounter different types of messages from Sigma Magic Software. This section explains these.
Success Messages
A success message reports the successful completion of a task to the user. An example success message is shown in the image below. Note that depending on the setting for Info Messages in the Options dialog box, these messages may be displayed on the worksheet, in the status bar of Excel, or as a Pop-Up dialog box.
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Icon: Displays a green checkmark for the successful completion of a task.
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Description: Describes the message to be displayed to the user.
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Close:
Click on this button to close this message dialog box.
Info Messages
An info message reports some information to the user. It typically contains data or information that the user can use to take action based on the message. An example of an info message is shown in the image below. Note that depending on the setting for Info Messages in the Options dialog box, these messages may be displayed on the worksheet, in the status bar of Excel, or as a Pop-Up dialog box.
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Icon: Displays a blue info symbol for the task.
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Description: Describes the message to be displayed to the user.
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Close:
Click on this button to close this message dialog box.
Warning Messages
A warning message reports issues encountered during execution. It typically contains data or information that the user can use to take remedial action. An example warning message is shown in the image below. Note that depending on the setting for Info Messages in the Options dialog box, these messages may be displayed on the worksheet, in the status bar of Excel, or as a Pop-Up dialog box.
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Icon: Displays a red cross symbol for the task indicating a warning.
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Description: Describes the message to be displayed to the user.
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Close:
Click on this button to close this message dialog box.
Error Messages
An error message occurs when Sigma Magic encounters an unhandled instruction during execution and cannot continue with the execution. For example,
a division by zero is encountered, or Microsoft Excel cannot implement the action submitted by Sigma Magic. These types of messages can occur due
to differences between the versions of the Operating System, Excel, and the individual user settings like the region code, language, etc. Sometimes,
these errors may be transitory, and the same error may not occur if the action is repeated. In other cases, the errors may be addressed by uninstalling
some third-party software like Solver.
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Module: The name of the worksheet that the user is currently working on. The module's name and the line number where the error occurred caused this error. Both names are listed here if the procedure is nested within another procedure.
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Error Number: Reports the number for the error encountered. These are standard error messages; you may be able to Google this number to get more details about the error.
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Description:
The error dialog shows the issue that was encountered. In this example, the user tried to compute the outputs on a sheet not created by Sigma Magic software. As a result, the software does not know exactly how to compute the outputs.
Sometimes, a possible resolution is displayed along with the error message. This message provides pointers on the action the user can take to fix the issue encountered. In this example, the software asks the user to add a tool and perform the requested action.
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Version:
The version of the Sigma Magic software and the R software currently being used by the user. The version of the user's operating system and the version of the Excel software used by the user.
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Date:
The date and time that this error occurred.
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Create Ticket: If you want to create a ticket for the error so that you can track the resolution of this error, you can select this check box before you click on the Submit button.
Note that you will need to have a valid email address specified in your Options settings as this email address will be used to communicate with you. Note that since we don't use any email validation, make sure that you have entered the correct
email address.
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Help Button: If you want additional help on this error, you can click on the Help icon to see if there is any more information about this error.
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Submit Button: You can report the error to the developers for further resolution. Note that not all errors can be submitted. The submit button is grayed out for known errors that already have a resolution. When you click the Submit button, a new ticket is generated, and you will get an email with this ticket number. The support team will also send you a resolution using the email address you have registered with the software.
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Close Button: Once you are done investigating the error, you can click on the Close button to exit this message. Note that this dialog box does not have a mechanism to submit the error for resolution to the company since the cause of the error is known.
Any errors submitted to us will be looked into and fixed within 1-3 working days for the latest version of the software if the errors can be replicated on our systems. If the errors cannot be replicated on our systems, the company may contact you for additional details/support. It helps to email the Excel worksheet causing the problem to the company to help us troubleshoot and fix this problem for you. No user data is transmitted to the company when you submit the error message to us.
Only the information shown on the details page and the settings you used for the analysis are sent to us.
FAQ
This section contains some frequently asked questions. If you have other questions about this module, please get in touch with technical support.
Why can I not submit a warning message to the company?
Warning messages are usually obtained because the user does not enter the data correctly for a given situation, and it is not the fault of the Sigma Magic software program. In these cases, the user has to correct the issue reported, and the warning message should resolve itself. No intervention from the company is required. An error message may need a software program change and should always be reported to the company.
Why can I not submit an error message to the company?
You will need to be connected to the Internet in order to submit an error message to us. However, note that if you want to create a ticket for this error, you need to have a valid email address
specified in your Options settings.
I get an error in the analytics tools that use the R software. How to resolve this?
R Software is free software developed by hundreds of developers worldwide. Sigma Magic has no control over the software stability or accuracy of the results. If you are facing problems with the
R software, you may want to check their main website to see if any patches have been released for your version or if you have the latest version installed on your computer. If you cannot
resolve this issue, please get in touch with Sigma Magic technical support.
Is the data I submit to the company for troubleshooting the error secure?
Rapid Sigma Solutions has a strong privacy policy and will not disclose or use the information you have submitted in any way. The files you submit will strictly be used to resolve your issue,
and any resolution to the problem will be communicated to you. Once the issue is resolved, the data files are deleted.