The About menu briefly describes the software and displays the current version of the software installed on your computer.
You can open the About dialog box by clicking the About button in the Miscellaneous menu on the main screen.
About box
Below is a sample screenshot of the overview dialog box. Click the Overview button on the right to open the software's overview.
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Tabs:
Three tabs on the right can help you move between the Overview, Software Versions, and Contact Us pages.
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Help Button: Click on the help button to view the help file associated with this page.
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Screen Shot: Capture an image of this dialog box and save it to the worksheet.
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Close Button: Click on Close to exit the dialog box.
If you click on the Software button on the right, the installed software version will be displayed. A sample screenshot of the Software dialog box is shown below.
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Sigma Magic Version: This displays the version of the Sigma Magic software installed on your computer. If the version is meant for debug release, it will contain the letter D next to the version number.
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RSoftware Version: This displays the version of the R software installed on your computer. Note that the R software is required for the Analytics modules. Note that you may have multiple versions of the R software installed on your computer. The version of the R software listed here depends on which R script bin file you have specified in the Options settings.
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Excel Version: This displays the Excel version of the software you are currently using.
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Windows OS: This displays the Windows Operating System you are currently using on your computer.
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Install Folder: This displays the directory where the software has been installed on your computer. If the software was installed with Admin privileges, it will probably be in the C:\Program Files\ directory. Otherwise, it may be in the C:\Users\ directory under the current user name.
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Check Updates: Click on this button to check if you have a newer version of the software that you can download to your computer.
You can click Check Updates to see if your computer has the latest software version installed. If you have the latest version, no action is required. Otherwise, the software will ask you if you want to download and update to the latest version. The figure below shows a sample screenshot of the update screen. It shows the current software version installed on your computer, the version available on the server, and the action, if any, you would have to take. You can install the update or skip it. It is always recommended that you upgrade your software to the latest version.
Note that Internet access is required to check for updates from our server and to download the latest version.
A sample screenshot of the Contact Us dialog box is shown below.
You can use these details to contact us if you have any questions/concerns regarding this software.
Email: You can email any questions to the email address on this page.
Web: You can visit our website for more details about this software.
Address: For any queries, you can write to us at the address shown on this page.
The software users can also access the support page. To access the support page, you must create an account on this site. There are multiple ways to create an account for this site:
When you encounter an error within Sigma Magic and you submit the error to us for resolution, a ticket is created. When you create a ticket, an account is automatically created using
the email address you specify within the software.
You can click "Request Access" to create an account. The user ID to login to this system will be the email address you have defined under the Options menu. You will receive an
invitation link to access the support page if no account exists for this email id. If not, you will be reminded to log in using your email id.
You can send us an email requesting account access to this site, and we can create an account for you.
When you receive an invitation to this site by email, you can create a new password and log in. If you have forgotten your password, click the Reset button
on the support login page to reset your password. Only one account can be created for each email id.
Click the Support Login button to access the support page. An example screenshot of the login page is shown below.
The support page contains the status of tickets you may have generated using the Sigma Magic software. It also contains a Knowledge Base, which contains articles about the software
you can browse for self-resolution of any problems you may face. You may also have access to a Community forum to post queries and receive support.
The software we use to manage the tickets is GDPR compliant. For more information about this compliance, refer to https://www.zoho.com/desk/gdpr.html.
FAQ
This section contains some frequently asked questions. If you have other questions about this module, please contact technical support.
How do I check if I have the latest software version?
Click on the About button on the main menu bar, then click on the Software tab on the right, and then click on the Check Updates button. It will compare the version of the software you are using with the version available on our website and let you know if you are using the latest version.
How do I update the Sigma Magic software version?
You can download and install any new software version by clicking the About button > Software > Check Updates. If an update is available, it will give you an option to download and Install
this version to your computer. Note that this may require admin access. If your admin has disabled certain features and capabilities on your computer, you may not be able to use this button to
install the updates using this method. You can also download and install the updates by visiting our website directly. A third way for you to install updates is to click on the
Click on the start button and then on Sigma Magic Updater within the Sigma Magic group of menus.
Why am I not receiving an invite to access my account when I click on the Request Access button?
Ensure you correctly specify your email address under Options > Users within the software. The software will not create a new account if an account already exists. You will need to log in using your existing email access or reset your password if you have forgotten your password. There may also be limits on how many times you can click on Request Access to receive an invitation. Check your junk mail folder to see if the invite is also sitting there, and contact our support by email if you cannot create access to this site.
Why does the dialog box not open when I click on the About button?
If no dialog box opens when you click the About button, then the Excel software may be blocking the opening of this package. You may need to notify Excel that the software
installation folder is a trusted location for this software to work correctly. Please contact the help desk if you face any problems activating the software.