We use Razorpay to handle all financial transactions. Razorpay is PCI-DSS Level 1 and ISO 27001 certified. When you process your payments through Razorpay, we won't receive or store any sensitive financial information like your credit card or bank account number. This way, you don't have to worry about payment security.

You can use your regular credit and debit card to make a payment on our website using Razorpay. To make a payment through other modes such as PayPal, Bank Transfers, or making a purchase using your company Purchase Orders, please contact our sales team at sales@sigmamagic.com.

On this website, you will only be able to purchase the standard license types. To purchase other types of licenses such as site-wide license, monthly license, or only purchase specific modules, please get in touch with our sales team on the Contact Us page and we will help you with that order.

The license keys are mailed to your email address within minutes of receiving online payment. Make sure to check your junk mail folder in case you have not received your license key. If you choose to send payments directly to our bank account then the payments may take several days to be credited to our account.

We will make every effort to address your questions and concerns in a timely manner. Please note that most issues are resolved within 1-3 working days if the issue can be replicated on our systems. Customer satisfaction is very important to us and we will do what it takes to keep you as a happy customer.

We have several online resources such as blogs, presentations, videos to help you get started with using the software. If you need additional help, please reach out to us and we can provide any help required to get you started with using the software.

We believe in helping customers make the right choices and hence have a liberal cancellation policy. If you are not satisfied for any reason, you may ask for a full refund of your purchase price if you notify us within 7 days of your purchase. If we are unable to fix any problems you have, we will issue you a full refund within 3-5 working days.

We do not deal in any physical goods, hence there will be no shipment of the products. Customers are requested to download the latest copy of our software directly from our Downloads page of our website. If required, please make a copy of this downloaded file on your computer for any future reference.

All of our annual licenses allow you to freely upgrade your version of the software to the latest version available on our website. We encourage you to update your software to the latest version to realize the full benefits of all new features and bug-fixes. For perpetual licenses, upgrades are free for the first year.