Rapid Sigma Solutions LLP is committed to the online privacy of all our visitors and users. We recognize that privacy is important to you and we want you to be familiar with how we collect, use and disclose data. This Privacy Statement describes our policies and procedures for the collection, use and disclosure of your information when you our product or service and tells you about your privacy rights and how the law protects you.

Definitions

For the purposes of this statement:

• Account: It is the unique account created for you to access our service or parts of our service.
• Company: It refers to either "the Company", "We", "Us" or "Our" in this agreement and refers to Rapid Sigma Solutions LLP.
• Cookies: These are small files that are placed on your computer, mobile device or any other device by a website and contains your browsing history.
• Device: Any device that can access the service such as a computer, or mobile phone.
• Personal Data: Any information that relates to an identified or indentifiable individual.
• Service Provider: Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure.
• Website: Refers to Sigma Magic website https://sigmamagic.com.
• Software: Refers to our analysis software Sigma Magic that performs the data analysis on your computer.
• You: The individual accessing our product or service, or the company, or other legal entity on behalf of which such individual is accessing our product or service.

Collection of Personal Data

"Personal Data" are data that relate to an identifiable individual. We collect the following types of information:

• Name
• Email address
• Phone number
• Postal address
• Company name
• Company GST code
• Financial information in limited circumstances

How we collect Personal Data

We collect personal data in a variety of ways:

• When you download and register a copy of your software with our server
• When you make a payment to purchase our software license keys
• When you contact us to resolve any issues you may be having
• When you attend any promotional events that we participate in

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activities on our Service and store certain information. The technologies we use may include:

• Cookies - which are small files placed on your device. You can instruct y our browser to refuse all Cookies. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
• Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer when you go offline, while Session Cookies are deleted as soon as you close your browser.
• The purpose of these Cookies is to provide you with services through our website and our software. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided.
• These Cookies also allow us to remember your choices you make when you use our product or service, such as remembering your login details and preferences. The purpose of these Cookies is to provide you with a more personal experience.

Collection of Other Data

"Other Data" are data that generally do not reveal your specific identity or do not relate to an individual. To the extent Other Data reveals your specific identity, we will treat Other Data as Personal Data. Other data include:

• Unique 12-digit computer identifier
• Version number of the software you have installed
• Operating System and Excel version number
• App usage data
• Feedback on app and comments on software
• Any data you submit to us to resolve technical issues
• Geolocation of our visitors and time spent on each webpage
• Data collected through cookies and other technologies
• IP address of your computer

How we collect Other Data

We collect Other Data in a variety of ways:

• We collect browser data when you visit our website
• We collect computer configuration data when you submit error reports
• We collect computer data when the app contacts our servers for license activation
• We collect feedback data when you provide a feedback through our app or the website
• We collect data through Google Analytics when you visit our website
• We may aggregate data that we collect that does not you or any other user

Use of Personal Data and Other Data

We use Personal Data and Other Data to manage our contractual relationship with you, comply with any legal obligation and/or because we have a legitimate interest to do so. We use this data to perform audits, for fraud monitoring and prevention, developing new goods and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. The usage of this data includes:

• To provide you with unique license keys for your computer
• To process your requests such as quotes, invoices, payments, receipts
• To meet government regulations such as GST filing and payment of taxes
• To communicate with you regarding your service requests
• To send you marketing communications, promotional offers, and periodic customer satisfaction surveys

Disclosure of Personal Data and Other Data

We are the sole owners of the information collected. All data is kept confidential and will not be shared, sold or rented to third parties except under the following circumstances:

• When we must comply with applicable law, including laws outside your country of residence
• To comply with legal processes; and respond to requests from public and government authorities
• In the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portions of our business.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to Rapid Sigma Solutions employees, contractors and agents who need to know that information to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement. This duration is usually the length of the time we have an ongoing relationship with you to provide Services to you. After our service ends, we may retain your Personal Data for a period of 3 years (in case you want to re-initiate any services from us). After 3 years, all Personal Data will be anonymized, and only aggregated data may be stored.

Sensitive Data

We do not collect any sensitive data and we ask that you not send us or disclose any Sensitive Personal Data to us (including social security numbers, national identification numbers, data related to racial, ethnic origin, political opinions, religion, ideological beliefs, health, bio-metrics, criminal background, trade union memberships or administrative or criminal proceedings and sanctions).

Children's Privacy

Our product or service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us . If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our product or service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that party's site. We strongly advice you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or other practices of any third party sites or services.

Choices, Access and Retention

You have choices when it comes to how we use your data. If you no longer want to receive marketing related emails, you may opt out by clicking on the unsubscribe button that is included in all our emails you receive from us. If you opt out of receiving marketing emails form us, please note that we may still send you important administrative messages to provide services to you that you have signed-up for.

Changes to Policy

Please note that we may change the Privacy Statement from time to time and the revised statement will become effective when we post the latest copy on this website.

By using our product or services, you agree to the terms and conditions of this Privacy Statement.

If you would like to review, correct, update, suppress, restrict or delete Personal Data or if you would like a copy of your Personal Data, you may write to us at the email address given below and we will try to comply with your request within 1-3 working days.

Email: support@sigmamagic.com

Last Updated: Sep 2024.